Queen Helene | Volcanic Ash Masque 170g

Here at Hamna’s Beauty, we pride ourselves on excellent customer service. We know that you don't want to wait too long for your order to arrive.Any order that we receive before 4pm on a working day will be dispatched on the same day.

Split Deliveries: While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to product size, weight or stock issues. On these occasions, we will continue to update you via email as your order progresses. Should you need to return any item to us for any reason please contact us..

Unwanted Goods: Please return goods unused and in original packaging in perfect condition for resale within 14 days of receipt. We recommend obtaining proof of postage. A full refund (minus the shipping costs) will be made on receipt of the returned goods. Please note that you are responsible for shipping costs when returning unwanted goods. .

Faulty Goods: If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge. Exchanging goods If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item. .

Changing or Cancelling Order: If you would like to cancel your order please do so before it has been dispatched. This is usually before 4pm on the same working day. If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order. .

Will Any Return Costs Be Refunded: If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalized pre-paid return label or by refunding your return postage costs. We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you. When will I receive my refund? We process all refunds the same day we receive the goods back and it can take up to 3-5 working days for the refund to show on your card.